Providing dependable and thoughtful support is central to how we care for everyone who interacts with our brand. We believe customer service should be approachable, easy to understand, and genuinely helpful at every stage of the customer journey. Each inquiry is unique and deserves attention. Some customers are exploring our products for the first time and need clear guidance. Others may already be familiar with our offerings but seek additional insight or confirmation. Many reach out after placing an order to check details, track progress, or clarify questions. Occasionally, unexpected issues arise, and in those cases, understanding and patience are especially important. No matter the reason, our goal is always to respond with care, clarity, and respect so that every customer feels supported and valued.
Accessibility is a key part of our commitment. Our customer service team is available Monday through Friday from 8:00 a.m. to 8:00 p.m. Eastern Time, offering flexibility for early-day inquiries, mid-day questions, or evening contact. Messages received outside of these hours are securely recorded and reviewed promptly the next business day to ensure nothing is overlooked and every request is addressed in a timely manner.
Clear communication is the foundation of a positive support experience. Customers who prefer speaking directly to a representative can call us at (601) 890-2594 during service hours. Our phone team is trained to listen carefully and provide thoughtful, easy-to-follow guidance on product questions, order updates, shipping information, and general assistance. Each call is handled with focus on clarity, reassurance, and helpful solutions.
For written inquiries, email support is available at amercangirl@outlook.com. Email allows customers to provide detailed information, including order numbers, screenshots, or photos that may clarify a request. Each message is assigned to a representative who reviews it carefully and responds with accurate, complete guidance. While response times may vary depending on volume, our priority is to provide thorough and reliable support rather than rushed answers. Messages sent outside business hours are addressed as soon as the team is back online.
Regardless of the contact method, our approach remains consistent. Every interaction is handled with professionalism, courtesy, and genuine care. Customer support is more than problem-solving—it is an opportunity to build trust and create positive experiences. Whether a customer needs pre-purchase advice, assistance with an order, or help with returns or adjustments, our team is ready to assist.
Our mission is simple: to ensure every customer feels heard, respected, and confident in the support they receive. By combining accessible hours, clear communication, and a thoughtful approach, we aim to deliver a reliable and welcoming customer service experience from start to finish.