We aim to make every customer feel confident and at ease when shopping, which is why our return policy is designed to be fair, clear, and flexible. From the moment a shipment is marked as delivered, you have thirty days to decide whether the product meets your expectations. To qualify for a return, items must remain in their original condition: unused, unwashed, undamaged, and unaltered. All original components—such as tags, labels, manuals, inserts, accessories, protective coverings, and packaging—must be included. Proof of purchase, like a receipt or order confirmation, is required for all returns.
To start a return, contact our support team at americangirlofficial@outlook.com. Each request is reviewed to confirm it meets our policy. Once approved, you’ll receive a prepaid return shipping label along with step-by-step instructions. Using the provided label and following the instructions is essential; returns sent via other carriers or methods may delay processing or prevent your refund from being issued. Our support team is available to assist with any questions or concerns throughout the process.
We encourage customers to inspect their orders promptly upon arrival. Reporting damaged, defective, or incorrect items quickly allows us to provide faster resolutions, including replacements or refunds. Delayed reporting may make it harder to verify issues and process returns efficiently.
Some items may not be eligible for return due to hygiene, safety, or special handling requirements. If you are unsure about a product’s eligibility, please contact support before sending it back. For exchanges, the original item must first be returned. After the return is approved, you can place a new order for the replacement item, ensuring smooth inventory and order management.
Customers in the European Union have a fourteen-day cooling-off period, allowing them to cancel or return an order for any reason, provided the product remains unused, undamaged, and in its original packaging with all components included. Proof of purchase is required.
Once we receive a return, it is inspected to confirm it meets the policy requirements. Approved refunds are issued to the original payment method, typically within ten business days, though processing times may vary depending on your financial institution. If a refund has not appeared within fifteen business days after approval, please contact us so we can resolve the issue promptly. Our goal is to make returns simple, reliable, and stress-free.